The shoddy roll-out of the national Obama-care web site has critics howling that this is a harbinger of troubles with the Act to come. There are plenty of problems with the web site. The user interface is not too user friendly. The ability to scale to demand has failed. What goes on when the user information is input has had problems.
But the underlying problem has little to do with the technical glitches of the web site or the law. The real problem is with the GAO procurement process. It limits procurement to a relatively small group of government contractors who may not be experienced in such endeavors. Plus there were over 50 sub-contractors working on the web site. Lots of contractors in lots of Congressional districts made lots and lots of money, but the American people got a failed product at an outrageous price. Had the bid gone out to Amazon.com or Google or Microsoft, etc., companies that have a little experience with large scale web experiences, the web site would have worked splendidly at roll-out.
The classic text on software engineering and project management is The Mythical Man-Month.
By the observations in this essay, the government contractors did everything wrong.